Return and Refund Policy
Processing & Shipping Times
By placing an order, you agree to our stated processing time of 1–5 business days and estimated shipping time of 7–21 business days (up to 30 business days in rare cases).
We do not offer refunds for orders still in transit within these timeframes.
Returns
Return eligibility varies by product and supplier. Please review the specific product page for return details before purchasing.
Certain items (such as personalized, intimate, or perishable goods) may not be eligible for return.
If your product is eligible for return, it must be unused, in original packaging, and customer must request a refund on the Haven Theory contact page, including order number and reason for return. within 14 days after delivery.
Refunds
Refunds are issued only after we receive and inspect your returned item, unless otherwise required by law.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or is incorrect, please contact us within 7 days of delivery at info@haventheory.shop with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.
Non-Delivery
If your order has not arrived within 30 business days from the shipping date, please contact us so we can investigate with the carrier. If deemed lost, we will send a replacement or process a refund.
Contact Us
For any questions about returns or refunds, reach out to us at info@haventheory.shop.
Turning Spaces into Sanctuaries
We’re a family-run company built on a simple mission — to help everyday people turn their houses into homes they love. We know the joy (and sometimes the chaos) of settling into a new space, so we handpick quality décor and home essentials that combine style, comfort, and practicality — without the inflated price tag. Whether you’re moving into your very first place, upgrading your space, or adding those personal finishing touches, our goal is to make your home feel like you. Every item we offer is chosen with care, just like we would for our own family, so you can shop with confidence and create a space worth coming home to.